Privacy policy

GLAYUM Privacy Policy

GLAYUM ("we," "us," "our") operates this store and website, including all related content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). GLAYUM is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. It does not include information collected anonymously or de-identified so it cannot be linked to you. Depending on how you interact with the Services and where you live, we may collect or process the following categories, including inferences drawn from them:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including payment card numbers, payment account information, transaction details, form of payment, and payment confirmations.
  • Account information including your username, password, preferences, and settings.
  • Transaction information including items you view, add to your cart or wishlist, or purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us including the information you provide when you contact us, for example with a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information directly from you (when you create an account, use the Services, or communicate with us); automatically through the Services (from your device and through cookies and similar technologies); and from our service providers (when they collect or process personal information on our behalf).

How We Use Your Personal Information

  • Provide, tailor, and improve the Services. To perform our contract with you, processing payments, fulfilling and shipping orders, managing returns and exchanges, maintaining your account, remembering your preferences, enabling reviews, and creating a customized shopping experience such as recommending pieces related to your interests, and to improve the Services.
  • Marketing and advertising. To send marketing and promotional communications by email, text, or postal mail (where permitted), and to show you online advertisements, including based on items you've viewed, added to your cart, or purchased.
  • Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or act on possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe; we recommend you do not share them with anyone.
  • Communicating with you. To provide customer support, respond to you, and maintain our business relationship.
  • Legal reasons. To comply with applicable law or valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf (such as payment processing, data analytics, cloud storage, customer support, and fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you, for example, we use Shopify to support personalized advertising based on your online activity across different merchants and websites. These partners use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information for targeted advertising (see "Your Rights and Choices" below).
  • When you direct, request, or consent to disclosure to third parties, such as to ship you products or through your use of social media or login integrations.
  • In connection with a business transaction such as a merger or sale, to comply with legal obligations (including responding to subpoenas and similar requests), to enforce our terms, and to protect or defend the Services and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. We also use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In those circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights for those purposes. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal at https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. If you follow links to sites we don't control, please review their privacy and security policies. We are not responsible for the privacy or security of such sites or the accuracy of information found there, and our inclusion of a link does not imply endorsement. Information you share on public or third-party social platforms may be viewable by others without limitation as to its use.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined in applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send us may not be secure while in transit, so we recommend you do not use unsecure channels to communicate sensitive information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with our legal and tax obligations, resolve disputes, or enforce our agreements and policies. Where we no longer have an ongoing legitimate need to process your information, we will retain it generally for no longer than is required to meet those obligations, typically up to four years for transaction and tax records.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances:

  • Right to access / know the personal information we hold about you.
  • Right to delete personal information we maintain about you.
  • Right to correct inaccurate personal information.
  • Right of portability to receive a copy of your personal information and, in certain cases, transfer it to a third party.
  • Right to opt out of sale or sharing for targeted advertising. Depending on where you reside, you may opt out of the "sale" or "share" of your personal information or of processing for "targeted advertising." If you visit our website with the Global Privacy Control (GPC) signal enabled, we will, depending on where you are, automatically treat this as an opt-out request for that browser and device. Learn more at https://globalprivacycontrol.org. We do not currently recognize other "Do Not Track" signals.
  • Managing communication preferences. You may opt out of promotional emails at any time using the unsubscribe link in our emails. If you opt out, we may still send non-promotional messages about your account or orders.

You may exercise these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, and you may use an authorized agent where permitted by law. We will respond within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses (or the UK equivalent), unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date, and provide notice as required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please contact us through our contact form.